SUPPORT/FAQ
Have questions about VELCRO® Brand Hook and Loop fastener? We can help you find the best material for your application needs. You can also review the Frequently Asked Questions section below or email us at customer support to get your questions answered.
Contact Advance Fabrication support staff with questions about order status or stock availability.
SELECT EMAIL TO RESOLVE ISSUE SUCH AS:
- Product quality concerns.
- Product Return and Exchanges for purchases at advancefabrication.com.
VELCRO® BRAND RESOURCES
- Hook and Loop 101 Video Tutorials.
- VELCRO® Brand Application and Care Instructions.
- Return, Cancellations and Shipping
PRODUCT DOWNLOADS
Frequently Asked Questions about VELCRO® Brand Hook and Loop
Q. What's the difference between the hook & loop tape?
A. The hook side is the rough or hard side and is often referred to as the “male", “hard", or “bristly" side. The loop side is the soft or fuzzy side and often referred to as the “female", “plush", or “pile" side. Although there are many types of hook & loop tapes, the end use of the product will help determine which fastener is best for your project needs. Give us a call 800.624.3759 and we will be happy to assist you on choosing the correct product.
Q. How do I choose the correct hook and loop for my application?
A. Advance Fabrication, offers many different closure (hook and loop) combinations. It is best to contact our customer sales representatives to explain your application, including any specific performance criteria – peel, shear, or cycle life (the number of openings or closings required) and they will either recommend several combinations that may meet your applications needs.
An important reminder is to always test the recommendations in the application to determine if they meet the applications needs prior to purchasing and manufacturing.
Q. Are certain hook and loop products better for outdoor use than others?
A. Yes, VELCRO® Brand fasteners that are manufactured out of polyester. These fasteners have been proven to be more durable to external elements.
Q. What should I use to clean the mounting surface before using your adhesive backed products?
A. You can use any rubbing alcohol or cleaner that will not leave a film or oily surface. It is recommended to use alcohol prep pads.
Q. What adhesive-backed product is best for outdoor use?
A. Industrial Strength and Extreme Strength VELCRO® Brand fasteners work well outdoors. Please read the packages instructions carefully to determine which one is best for your application.
Q. I used an adhesive-backed product and want to now remove it. How do I do that?
A. The best method to remove any VELCRO® Brand adhesive-backed products is to use a citrus based adhesive remover. Be sure to read the instructions on the adhesive remover carefully.